Without exception my patrons expend great effort and expense creating beautiful environments in which to live and work. I am always flattered to contribute to what has often been a lifetime of careful personal decisions and regard it as a fundamental duty of mine not to break this confidence: to make work well, deliver it well, safely, and to install work properly as efficiently and cost effectively as I can. Doing so is enjoyable and sometimes challenging. These otters, eight stone in weight, and their 12 stone pillar, were each carried in my arms from a jetty stepping down into a bobbing old boat, rowed over a pond, carried out over my shoulder as the boat floated off, almost doing the splits over deep water between boat and island. But they are in; solid, exactly where my friends and patrons on the shore wanted them. Deeply satisfying. Most of my reward and pleasure is in the act of goodwill called ‘good delivery’.